Information on the processing of personal data.

These Terms and Conditions specify the rules for using the room/apartment rental services via the through the booking service By making a booking is tantamount to knowing and accepting the provisions of these Regulations.

I. Booking of Room/Apartment.

  1. The initial reservation of the Room/Apartment is made after booking the stay via the booking form on the website or send your request to the following email address: [email protected]
  2. This booking service can only be accessed in online form.
  3. The total amount for a stay in a The total amount for a stay in a Room/Appartment does not include discounts (rebates) and prices specified for special periods. Should you have any questions or concerns related to this, please contact us at (+48) 500 400 882 or by email: [email protected]
  4. After submitting the form or enquiry, the guest receives feedback in the form of confirmation of the initial reservation, which includes all information regarding payment, deadline for payment of reservation fee, etc. reservation fee, etc.
  5. The booking fee is paid to the bank account stated in the initial booking confirmation and amounts to 30% of the total amount for the stay.
  6. The booking is confirmed only after the booking fee has been paid into the account specified in the initial booking. payment of the reservation fee on the bank account specified in the preliminary reservation bank account specified in the initial booking or after sending an e-mail to this address: [email protected] confirmation of payment of the reservation fee.
  7. Payment of the booking fee is non-refundable and is tantamount to acceptance of these Terms and Conditions and the price offer, which is not subject to change. subject to change. The booking fee is credited towards the cost of Guest's stay in the Room/Appartment.
  8. In the case of selected Rooms/Apartments, the following is charged on site returnable deposit. The amount is agreed individually with the guest before the Guest arrives in the Room/Apartment.
  9. Any changes to the booking are only permitted with the and with the knowledge of Pokoi Gościnne "W kamienicy" in Gdynia. Changes may relate to the number of arriving persons or dates. The guest shall inform by phone or electronically to Pokoje Gościnne "W kamienicy" about the scope of changes they would like to make. Pokoje Gościnne "W kamienicy" reserves reserve the right to refuse to make changes if, for objective reasons this will not be possible. In the event that a booking is cancelled due to impossible to make changes, the Guest is not entitled to a refund of the reservation fee. reservation fee.
  10. Pokoje Gościnne "W kamienicy" shall have the right, in the event of the occurrence of phenomena of a force majeure nature to cancel the booking. Amounts paid by the Guest in such a case are subject to immediate refundable.

II. Arrival of Guests.

  1. Check-in of Guests to the Guest Rooms "W kamienicy" in Gdynia takes place from from 2:00 p.m. to 10:00 p.m., unless the time of the Guest's arrival has been agreed individually agreed individually.
  2. The time of the guest's accommodation is agreed at least 24 hours before planned arrival by phone at (+48) 500 400 882.
  3. On arrival at "W kamienicy" Guest Rooms, the guest is obliged to to show a valid identity card (identity card, passport) and pay the rest of the amount due for the stay in cash or by payment card. Keys are issued only after the above formalities have been completed.
  4. The facility has the right to refuse to issue keys if the Guest:
    1. does not have a valid identity card;
    2. failed to pay the balance of the stay in cash;
    3. is under the influence of alcohol or other drugs;
    4. behaves in an aggressive and/or rude manner;
    5. had blatantly violated hotel regulations during a previous stay.
  5. During your stay, the number of persons staying overnight in the Room/Appartment absolutely must not exceed the number of persons for which the reservation was made. reservation has been made. Guests of the Guest Rooms "W kamienicy" are also not allowed to transfer the Room/Apartment to a third party, even if the period for which he/she has paid has not expired. period for which he/she has paid the fee has not elapsed.
  6. Guest Rooms "W kamienicy" in Gdynia allow the guest to stay with a a pet in a rented Room/Apartment. The Guest bears full responsibility for any damage caused by their animal. For each day of the animal's stay an additional fee may be charged.
  7. All additional services that guests use during their stay in the Guest Rooms "W kamienicy", such as preparation of meals, beverages, must be paid for personally as they are not included in the price of the stay in the Rooms/Apartments.
  8. The Guest Rooms "W kamienicy" are obliged to provide cleaning of the Room/Apartment and change of bed linen and towels after a week's stay. in the facility.

III. Departure of Guests.

  1. Guest departures take place between 08:00 and 11:00 a.m., although it is possible to it is possible to set an individual departure time.
  2. The time of departure is agreed at least 24 hours prior to departure. Room/Apartment by telephone on (+48) 500 400 882 or at the reception.
  3. Failure to extend the departure time of the guest is tantamount to You will have to pay for the next day.
  4. If a guest wishes to extend their stay beyond the period indicated on arrival, they should report it at the reception or by telephone by 10:00 a.m. of the day on which on which the rent of the Room/Apartment expires. The Guest Rooms "W tenement" take into account the wish to extend the stay as far as possible. possible.
  5. Guest rooms "W kamienicy" take into account the wish to extend your stay as far as possible.

IV. Cancellation of accommodation reservation or shortening of stay.

  1. Booking not guaranteed (not supported by prepayment) and not confirmed by telephone, if the Guest does not show up by 6 p.m. on the arrival date the day of arrival, it expires automatically without informing the guest.
  2. In the case of a guaranteed reservation (supported by prepayment), Rooms W kamienicy" guest rooms will not charge a penalty for cancellation of a reservation up to 14 days before the date of arrival. In the event of cancellation after this period date, Pokoje Gościnne "W kamienicy" has the right to retain the reservation fee without the possibility of a refund. booking fee without the possibility of a refund.
  3. In the event of a shortened stay, monies paid by the guest are not refundable refundable, unless otherwise agreed.

V. Complaint Procedure.

  1. All comments and objections relating to this booking service booking service should be sent to the following email address: [email protected] .
  2. The Customer/Guest may lodge a complaint if the services provided for in the these Regulations are not provided by Pokoje Gościnne "W kamienicy" in Gdynia or are not provided as described.
  3. A complaint can be submitted electronically to the email address: [email protected] The complaint should include at least the name of the Guest, a description of the complaint, a description of the objections raised and the e-mail address to which a reply should be sent. to which a reply to the complaint is to be sent.
  4. If the data or information provided in the complaint needs to be supplemented, Before considering the complaint, Guest Rooms "W kamienicy" shall request Guest Rooms "W kamienicy" will ask the complainant to complete the complaint to the extent indicated scope.
  5. Pokoje Gościnne "W kamienicy" will consider the complaint within 14 days from the date of its receipt in its correct form, with the reservation that Pokoje Gościnne "W kamienicy" may refuse to consider complaints lodged more than 90 days after the reasons for the complaint have occurred.
  6. A reply to the complaint is sent only to the e-mail address indicated in the complaint.

VI. Final provisions.

  1. For things left in the Room/Apartment, as well as for a car or other vehicle belonging to the Guest, Guest Rooms "W kamienicy" in Gdynia are not are not responsible. In the event that personal belongings are found left by the departing Guest, Guest Rooms "W kamienicy" undertake to store them for a period of 1 month. Pokoje Gościnne "W kamienicy" do not return the items left by the Guest things.
  2. In all Rooms/Apartments there is a curfew between 10 p.m. to 7 a.m. and a smoking ban, the violation of which will result in a fee of PLN 200. A fee of PLN 200 will be charged.
  3. The Hotel Guest is obliged to take care of the rented Room/Apartment, and check that it is locked each time they leave it. Any loss of a key must be reported at the reception or by phone. by telephone. The fee for losing a key to a Room/Apartment is PLN 80.
  4. It is strictly forbidden to take things belonging to the "W kamienica" guest room (e.g. towels, blankets, pillows, etc.) out of the room. In the Townhouse" guest rooms (e.g. towels, blankets, pillows, etc.).
  5. Guest Rooms "W kamienicy" shall not be liable for inconveniences caused during your stay, in particular related to:
    1. renovations,
    2. construction and finishing work on or near the building building,
    3. noise,
    4. Failure of the supply of utilities through no fault of the Guest Rooms "W tenement".
  6. The staff of the Guesthouse "W kamienicy" is not entitled to enter the Room/Apartment without the Guest's permission. Guest's permission to enter the Room/Apartment rented by the Guest, let alone to move or use their personal belongings. Staff may enter a rented Room/Apartment without prior Staff may only enter a rented Room/Appartment without informing the Guest in advance for the purpose of cleaning or changing bed linen. The right to enter a rented Room/Appartment shall also be granted to to the hotel staff in the event that they become aware of any hazards that poses a threat to the safety of the Guest or in the event of non-compliance Guest to comply with the Hotel Regulations.
  7. The Proprietor shall be materially liable for any damage to or destruction of furnishings and equipment technical equipment and devices of the facility caused by the Guest. In this case, Rooms Guest Rooms "W kamienicy" reserve the right to charge the Guest the amount corresponding to the equivalent of the loss incurred. On the day of departure The Guest is obliged to make the rented Room/Apartment available to the hotel staff in order for them to inspect it. hotel staff in order for them to check the condition of the accommodation the condition of the accommodation. Only then is the Guest entitled to leave the Guest Rooms "W tenement". Any claims for possible damage that has not been not reported will be pursued in court.
  8. The rented Room/Apartment must be left in the same condition as it was on the day of arrival.
  9. Guests who do not comply with the regulations may have their contract terminated the contract, and the price difference resulting from the shortened stay will not be refunded.
  10. In the event of any contact with the "W kamienicy" Guest Rooms by means of electronic communication, it is prohibited the Guest to provide content of an unlawful nature.
  11. Should you have any specific questions regarding your reservation and stay in Rooms/Apartments, please contact us on (+48) 500 400 882 or email: [email protected]

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